Users may request assistance from you. To analyze the problem that users may be experiencing with OfficeScan, you must know the client status. Client status is represented by different icons in the system tray.
Normal clients are computers that are stationary and maintain a continuous network connection with the OfficeScan server. When a client that does not have roaming privileges is disconnected from the server, the client icon changes to disconnected client.
Icon |
Description |
Real-time scan |
Manual and scheduled scans |
Normal client |
Enabled |
Enabled | |
Pattern file is outdated |
Enabled |
Enabled | |
Scan Now, manual scan, or scheduled scan is running |
Enabled |
Enabled | |
Real-time scan has been disabled |
Disabled |
Enabled | |
Real-time scan has been disabled and the pattern file is outdated |
Disabled |
Enabled | |
Real-time Scan Service has been stopped |
Disabled |
Disabled | |
Real-time Scan Service has been stopped and the pattern file is outdated |
Disabled |
Disabled | |
Disconnected from the server |
Enabled |
Enabled | |
Disconnected from the server and the pattern file is outdated |
Enabled |
Enabled | |
Disconnected and real-time scan has been disabled |
Disabled |
Enabled |
Roaming clients, also known as mobile users, are those that do not always maintain a constant network connection with the server, such as notebook computers. These clients continue to provide virus protection, but have delays in sending their status to the server.
Icon |
Description |
Real-time scan |
Manual and scheduled scans |
Roaming client |
Enabled |
Enabled | |
Real-time scan is disabled |
Disabled |
Enabled | |
Pattern file is outdated |
Enabled |
Enabled | |
Real-time scan is disabled and the pattern file is outdated |
Disabled |
Enabled | |
Real-time Scan Service has been stopped |
Disabled |
Disabled | |
Real-time Scan Service has been stopped and the pattern file is outdated |
Disabled |
Disabled |