Understanding the icons on clients

Users may request assistance from you. To analyze the problem that users may be experiencing with OfficeScan, you must know the client status. Client status is represented by different icons in the system tray.

Normal client icons

Normal clients are computers that are stationary and maintain a continuous network connection with the OfficeScan server. When a client that does not have roaming privileges is disconnected from the server, the client icon changes to disconnected client.

Icon

Description

Real-time scan

Manual and scheduled scans

Normal client

Enabled

Enabled

Pattern file is outdated

Enabled

Enabled

Scan Now, manual scan, or scheduled scan is running

Enabled

Enabled

Real-time scan has been disabled

Disabled

Enabled

Real-time scan has been disabled and the pattern file is outdated

Disabled

Enabled

Real-time Scan Service has been stopped

Disabled

Disabled

Real-time Scan Service has been stopped and the pattern file is outdated

Disabled

Disabled

Disconnected from the server

Enabled

Enabled

Disconnected from the server and the pattern file is outdated

Enabled

Enabled

Disconnected and real-time scan has been disabled

Disabled

Enabled

Roaming client icons

Roaming clients, also known as mobile users, are those that do not always maintain a constant network connection with the server, such as notebook computers. These clients continue to provide virus protection, but have delays in sending their status to the server.

Icon

Description

Real-time scan

Manual and scheduled scans

Roaming client

Enabled

Enabled

Real-time scan is disabled

Disabled

Enabled

Pattern file is outdated

Enabled

Enabled

Real-time scan is disabled and the pattern file is outdated

Disabled

Enabled

Real-time Scan Service has been stopped

Disabled

Disabled

Real-time Scan Service has been stopped and the pattern file is outdated

Disabled

Disabled