Installation via the Web browser or Windows NT Remote Install fails

To troubleshoot:

  1. Check the network connection between the server and the client by using ping and telnet for the client’s 12345 port and the server’s 80 port.

  2. Check if the target client for NT Remote Install has been given local client administrator privilege.

  3. Check if the TCP/IP protocol on the client machine has been installed.

  4. Check if the client machine meets the minimum system requirements (hard disk space, memory and CPU).

  5. Check if any file has been locked.

  6. Check if a time-out will occur because of insufficient bandwidth.

  7. Check if the proxy server settings have been configured on both the server and the client.

  8. Check if the IIS Iuser_xxx account still exists.

  9. Type http://osce server/OfficeScan/cgi/cgionstart.exe. If the return code is “-2”, it indicates that the client can report to the server. This also points that the problem is in the server database; it does not have any record on the client.